A Look at My Social Media Content Strategy Assignment

Several weeks ago I mentioned that a big change in my Comm 322 Social Media class this semester (syllabus), is that students will be working to create the social media for our department’s Twitter, Instagram, and a brand new blog.

getexcitedI want to share a little about the first assignment students do towards this project. My goal with this project is to provide students opportunities to apply what they are learning in class to planning and executing social media content plans for an organization.

One of my main emphases is getting them intermediate experience planning and thinking strategically about social media content strategy. They get advanced experience with these things in the campaigns class. So social media class is a great stepping stone.

So here’s what I did. I assigned a strategy plan assignment that students complete as the first step in the class. This gets them creating a plan for the type of content they want to produce, and how that content will align with our target audience, theme, and key messages, which I provide for them and emphasize repeatedly. The purpose is for them to learn to align their content plans with the overarching framework for our content – where we want to go.

For example: One of our key messages for the Comm Department’s social media is: “Department classes are exciting, dynamic, relevant and innovative”

(As a note: A senior completed an original plan for our department social media for a capstone project in a previous semester. I worked with that student to create some of this background planning, and some of it I created or modified)

They then produce goals and objectives (or adapt from the goals & objectives a student created in a project he completed), create a channel purpose statement, and create a team workflow for how they plan to get their work done. I provide a series of roles for this, which you can see in the assignment below.

To go along with their plan, they present to the class some sample content that aligns with their strategy plan and that they would like to see posted to our department social media. Other classmates complete an evaluation sheet of their peers, assessing in part whether the content is consistent with our class-wide goals, theme, audience, and messages. They also provide feedback on what content should be posted or not. And we only post the best content that aligns with our theme, messages, and hits our target audience.

So, for example, does the content your team is proposing creating align with our key messages such as the one I’ve shared above?

From there, I give students feedback on any adjustments to their plans or the type of content they want to create. And from there, they begin working on creating content that aligns with their plan – which they do 3 more times during the semester (creating the content, not redoing the plan). They present the content they created for a given time period class their content several weeks later.

So far I am really enjoying this project. I truly believe students are getting to think through what they are learning and apply it. This way, they can see it put to practice, learn about the roadblocks and challenges, and get the benefit of the successes. Students have done a great job collaborating across teams to ensure consistency across different social channels, which is something else I emphasize in the class – the importance of consistent messaging and content experiences across multiple screens, which Brito talks about in Your Brand: The Next Media Company (one of our course books – thanks to Karen Freberg for recommending this text!). I’ll talk a little bit more about how the teams are organized, and share the content they’ve created in an upcoming post!

Here is the assignment! Let me know if you have any questions, or thoughts on how i can modify or improve it!

Talking to students about how they present themselves online

February 26, 2013

Over the past few years I’ve noticed an increase in how much students are thinking about how they present themselves online, their professional online identity.

This is good news because according to a CareerBuilder survey, 37% of employers look up perspective employees on social media before hiring. (Personally, I was surprised by this – 37% to me seems a little low). Certainly what we say and do online impacts how others see us.

If you teach social media, you likely follow many of your students on social media. Sometimes I cringe when I see the things some students Tweet.

 

Every semester for the past few years I’ve taken time in class to talk about presenting oneself professionally online.

This semester I decided to go about it a little differently. I decided to go a little more in depth. I am building a concentration of courses in our department that will emphasize strategic social media, and because the Principles of Public Relations class is the first class in the concentration, I decided I want to get students thinking about the professional uses of social media from the get go.

Here’s what I did in my Principles of PR class this semester:

  1. Early on in this semester we talked about being professional online, the fact that many employers look up a potential employee on social media before making a hiring decision, and watched this video about the business of researching potential employees on social media (embedded below). I had them read Dr. Karen Russell’s great list titled “PR Students: What not to Tweet” over at teachingpr.org.
  2. I then had students fill out an in class activity about what being professional online means to them, and how they would want others to see their identity online (see it on Scribd). I photocopied the form and gave a copy back to them. I kept a copy.
  3. I told the students to start using Twitter, if they hadn’t already. (I decide to focus on Twitter, though I’ve come to find that many of our students don’t use or like Twitter. So maybe I should broaden my horizons in the future).
  4. After several weeks, we were discussing public opinion and how the failure of co-orientation between an organization and its publics can lead to misunderstandings of stance on an issue that can harm the relationship. (Chapter 8 of Cutlip & Center’s Effective Public Relations 11th edition) I told the students to: “Write a brief paragraph about how you want others to see you as a professional person who works in your career field choice.”
  5. I then gave them a little homework assignment (on Scribd). They were to  print out tag clouds of their Tweets, their Tweetstats, and their profile and bring them to class the following class.
  6. The following class, I gave students a few minutes to look over the things they’d printed the night before (their stats, profile, etc.) and had them answer some questions (found on Scribd here) about the sort of things they post, and whether what they post reflects how they want to be perceived professionally. We revisited Dr. Russell’s list of what students should not Tweet. Students checked whether they were following Dr. Russell’s guidelines, revisited what they’d written several weeks back about what being professional on social media meant to them, and revisited their statement from the class before about how they want others to see them professionally in their career of choice.

The purpose here was to see if the students identified differences between how they had seen themselves and how they discovered through the exercise how others may see them based on what they post online. Through this, we were able to make a connection to our discussion the class period before about the potential harm brought on by a lack of co-orientation between an organization (the org being the student in this case) and its publics.

Students who weren’t afraid to share what they post on Twitter to the class had their tweets projected on the screen using VisibleTweets.com.

After, we talked for a while about professional behavior online. Many students expressed that they were increasingly conscious of what they post online, particularly out of concern that a future employer might see what they post. When they were younger, some said, they didn’t think as much about what they’d posted. Many felt it was unfair that people were judged for things they’d posted long ago, pointing out that people change, grow, and mature.

I continue to see some students who throw caution to the wind, using social media as a place to vent all those frustrations and share those things they wouldn’t normally say to someone. But overall, I’m impressed by how much students today are considering the implications of what they post on social media. A few short years ago, this was not my experience.

How about you? Do you discuss professional self-representation on social media with your students? If so, what have you found effective? What challenges have you faced? It is a difficult subject and I’m constantly looking for ways to reach students on this issue. Please share in the comments section below. Thanks! :) 

Cheers!

images CC jcoleman (top) (bottom) DavidDMuir